Targeting Talent Interview Skills

Overview

Targeting Talent Interview Skills is a one-day workshop to develop the soft skills needed for a successful interview process. It takes participants through the candidate management process, covering effective questioning, job seeker motivation factors, and how to build rapport to manage candidate expectations.

Training type	Blended learning
Duration	1 day
Modules	3
Who attends	All staff

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Key Outcomes

Recognise the importance of building rapport in candidate relationships
Describe candidate motivation factors
Use appropriate questioning techniques in interviews
Explain how to actively listen to candidate answers
Outline how to manage unrealistic expectations
Describe how to maintain control of the candidate process through up front agreements
Recognise the danger signs that may affect a job offer

Course Format

This interactive workshop incorporates group activities, discussions, and an in-class questionnaire to support the understanding of personal communication style.

Workshops

Participants will have the opportunity to discuss and explore issues relating to the course topics and consider ways in which they have encountered these issues in their work. During the workshop, participants will experience “real” situations and scenarios to transfer the theory of the course into practice.

Course Content

Module 1 – Building Rapport
This module examines the meaning and scope of rapport in different contexts. Participants will explore the theory behind what motivates an individual and learn how to question candidates on their own motivation factors.

Learning outcomes:
- Recognise the importance of building rapport in candidate relationships
- Describe candidate motivation factors
Module 2 – Effective Questioning Techniques
Through this module, participants will learn how to frame questions with a coaching technique, use active listening, and ask open questions to build a conversation flow during interviews. Using a competency-based interview process, participants will recognise what key indicators to focus on when matching the right talent to the right job.
- Use appropriate questioning techniques in interviews
- Explain how to actively listen to candidate answers
- Apply a competency based interviewing technique
Module 3 – Managing Expectations
In this final module, participants will learn how to establish upfront agreements with their candidates, in terms of agreeing realistic expecations of needs and wants and managing those expectation through the recruitment process. They will learn to recognise the danger signs that may affect a job offer and discover how to proactively manage those risks.
- Explain how to manage unrealistic expectations
- Describe how to maintain control of the candidate process through up front agreements
- Recognise the danger signs that may affect a job offer